All orders will be dispatched within 24hrs of placing your order excluding orders placed over the weekend and Bank Holidays. These orders will be dispatched the next working day. If for any reason there is a delay with your order you will be contacted straight away.
We offer a number of delivery options for the UK of which you will be shown what delivery options are available to you at the checkout.
PLEASE NOTE - WE NO LONGER SHIP OUTSIDE OF THE UK
We at Active Sports are always here to help. To ensure all deliveries run smoothly and no extra charges occur for a missed delivery if you have not received your parcel within 5 working days of ordering please call us so we can work together to ensure your parcel isn’t returned to us. Parcel Force and Royal Mail hold onto parcels for 5 days after a delivery is attempted so to make sure you haven’t missed a delivery please contact us asap.
MAINLAND UK POSTAGE All items less than 1kg will be sent through Royal Mail recorded delivery and requires a signature. All items over 1kg will be sent via Parcel Force and require a signature upon delivery.
PLEASE NOTE - all orders placed after 12.30pm will be dispatched the following work day.
PLEASE NOTE - we cannot guarantee first class delivery if royal mail are on strike.
PLEASE NOTE - With Parcel Force no deliveries will be made on a weekend. Eg if you place an order on a Thursday night and upgrade to Express Delivery it will be processed Friday morning and you will receive your parcel Monday or Tuesday as the Express service does not cover weekends.
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm
PLEASE NOTE
If a delivery is attempted at your address but no one is there to collect your parcel a card should be put through your letter box unless full online tracking details are provided by the courier.
We do need to state that it is the customers responsibility to ensure that they are present to sign for the parcel. In no way can ACTIVE SPORTS NUTRITION SUPPLIES Ltd, Parcel Force or UK Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that UK Mail or Parcel Force staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances.
NORTHERN IRELAND, SCOTTISH HIGHLANDS AND BRITISH ISLANDS DELIVERY CHARGES
PLEASE NOTE - The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land..
We do not take orders outside the uk or Ireland, sorry for the inconvenience.
BRITISH ARMED FORCES Under 1kg - We can delivery to armed forces addresses with a full uk postcode. Unfortunately we cannot offer delivery of over 1.5kg to a BFPO address.
Less than 1kg - As above but with the exception BFPO are accepted.
IF YOU ARE NOT SURE IF YOUR DELIVERY ADDRESS WILL NEED EXTRA PAYMENT PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER THANK YOU.
PLEASE NOTE
ITEMS OVER 1KG
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £12.50 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £12.50 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us. Deliveries will be made any time between 8am and 6pm
ITEMS UNDER 1KG
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £5.00 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £5.00 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm
We do need to state that it is the customers responsibility to ensure that they are present to sign for the parcel. In no way can ACTIVE SPORTS NUTRITION SUPPLIES Ltd or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that Royal Mail (drivers, depot staff or account managers) will not be able to call the customer under any circumstances. This is company policy of Royal Mail and applies nationwide to all UK Mail staff.
What if your goods arrive damaged?
If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier the collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.
Adverse weather conditions - On the very rare chance your order is delayed due to adverse weather conditions out of our control. Please contact us for confirmation and we will contact the courier to give you as much information as possible to make your delay as short as we can. Im afraid any upgraded postage fees will not be refunded as the good will have left on the stated service but a delay will have been caused from circumstances out of our control.